Posted by Joe Barnes on February 26th, 2008

I recently attended the annual economic forecast by Professor Alan Beckenstein of the University of Virginia’s Darden Graduate School of Business. A key take away from his presentation was that in time of economic uncertainty, it is important to get back to the fundamentals. For those of us working on the Bundoran Farm project, this has always been the case. There is nothing fancy, just good hard work and aligning ourselves with folks who share our vision and concerns.

One of our paramount concerns is the delivery of superior customer service. When recruiting builders to be part of the Bundoran Farm Guild, the first thing we did as part of our due diligence process was understand a builder’s ability to deliver great customer service.

All builders applying to be part of the Guild were required to provide an unabridged list of the greater of their last 25 customers or their customers over the past 5 years. We then worked with Guild Quality www.guildquality.com, a firm that specializes in the assessing and reporting on customer service in the homebuilding industry. The builders past customers were contacted and asked a series of questions ranging from “Did you trust the builder?” to “Was the building process easier or harder than expected?” For us, one of the most important questions was “Would you work with this builder again, or would you recommend them to a family member or close friend?”.

I’m pleased to say that all the builders who are members of the Bundoran Farm Guild, pass this scrutiny with flying colors. To find out more about members of the Bundoran Farm Guild, please go to www.bundoranfarm.com/realestate/guild.html.

Filed under: Education and Inspiration, Project Updates